SHIPPING & RETURNS
SHIPPING POLICY
All orders are shipped from Tigard, Oregon, free of charge within the USA.
Our jewelry is made to order, with an average production time of 3-5 days.
If you need expedited shipping, please let us know, and we will do our best to accommodate your request.
RETURN & EXCHANGE POLICY
I want you to love your jewelry. If something isn't right, you can return or exchange it within 14 days of delivery.
How to start a return:
Email me at info@whitehelena.com with your order number and whether you'd like a refund or an exchange. I'll reply within 1–2 business days with return instructions.
Condition:
Items should be returned unworn and in their original packaging.
Return shipping:
Return shipping is the customer's responsibility.
Refunds:
Once your return arrives and is checked, your refund will be issued to your original payment method within 3–5 business days. Depending on your bank, it may take a few more days to appear.
Custom sizes:
Custom-sized pieces are final sale, but I'm happy to adjust the size if it doesn't fit.