Effective Date: October 8, 2026

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At WhiteHelena Jewelry, we respect your privacy and are committed to handling your personal information responsibly.

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This Privacy Policy explains what information we collect through www.whitehelena.com, how we use and share it, and the choices available to you.

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1. Information We Collect

When you shop on our website, contact us, or subscribe to our emails, we may collect your name, email address, shipping and billing information, order details, purchase history, and information you provide in messages or inquiries.

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Our website may also collect technical information, including IP addresses, browser and device information, cookies, and website activity.

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Payment information is processed through the payment services connected to our Wix store. WhiteHelena does not directly store customers' full credit card numbers.

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If you leave a review, we collect your name, review content, and any photos you choose to share. Reviews may be displayed publicly on our website.

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2. How We Use Your Information

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We use personal information to process and fulfill orders, arrange shipping, provide customer service, respond to inquiries, maintain business records, and improve our website.

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We also use email addresses to send marketing communications to customers and visitors who have provided appropriate permission.

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3. Email Subscriptions

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Visitors may subscribe to WhiteHelena Jewelry emails through our website.

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Our subscription form uses a double opt-in process, requiring subscribers to confirm their email address.

Subscribers can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.

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Order confirmations, shipping notifications, and other necessary purchase-related communications are separate from marketing emails.

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4. Sharing Information With Service Providers

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WhiteHelena Jewelry operates its online store through Wix.

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We may share personal information with service providers as necessary to operate our business, including:

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• Wix: Website hosting, online store operations, customer communications, and related services.

• Payment processors: Secure processing of customer payments.

• Shippo: Shipping-label creation and shipment management.

• USPS: Delivery of customer orders.

• Usercentrics: Cookie consent management.

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Our website also uses Wix Chat and includes an Instagram Feed integration. These services may process information when visitors interact with them.

We may disclose information when required by applicable law.

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We do not sell customer personal information. We do not currently use Meta Pixel, Pinterest Tag, or Google Ads conversion tracking on our website.

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5. Cookies and Website Analytics

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Our website uses cookies and similar technologies to support essential website functions, maintain security, and understand website activity.

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Our website includes services such as Wix Analytics

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We use Usercentrics to provide visitors with cookie consent choices. Visitors can accept, decline, or manage optional cookies through the cookie banner.

You may also control cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

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6. Data Storage and Retention

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Personal information may be stored and processed through Wix and the third-party services necessary to operate our business.

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We retain information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, comply with legal obligations, and carry out the purposes described in this policy.

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7. Your Privacy Rights

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Depending on your location, you may have rights to access, correct, or request deletion of certain personal information.

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To submit a privacy-related request, contact info@whitehelena.com.

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We will review and respond to requests in accordance with applicable law. Certain information may need to be retained for legal, tax, accounting, or transaction-record purposes.

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8. Children's Privacy

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Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

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If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate action.

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9. Third-Party Websites

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Our website may contain links to third-party websites, including Etsy, Pinterest, Instagram, and Facebook.

These websites operate under their own privacy policies. WhiteHelena Jewelry is not responsible for their privacy practices.

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10. Changes to This Policy

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We may update this Privacy Policy to reflect changes in our business practices, website services, or legal requirements.

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Updates will be posted on this page with a revised effective date.

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11. Contact Information

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WhiteHelena Jewelry
Website: www.whitehelena.com
Email: info@whitehelena.com

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